Learn risk-free with the Ctrl Skill Guarantee
We want every learner to leave a Ctrl Skill course with skills they can use at work the next day. If a course or workshop turns out not to be the right fit, you can get a full refund, as long as you ask within the guarantee window below.
Last updated: October 25, 2026
Refund windows
The guarantee covers every paid course and workshop that shows “Covered by the Ctrl Skill Guarantee” on its page. How long you have to request a full refund depends on the format:
Live courses shorter than 4 weeks
Until the halfway point of the course
A 2-week course: request by the end of week 1.
Live courses of 4 weeks or longer
Until the end of week 2 of the course schedule
A 6-week course: request by the end of week 2.
1-day workshops
Any time before the workshop starts
A workshop on 12 March: request by 11 March.
Self-paced courses
Within 14 days of enrolling, if you have completed less than 25% of the content
Enrolled on 1 May and watched 2 of 10 lessons: request by 15 May.
Week numbers follow the schedule shown on the course page. The window is based on when your request reaches us, so send it before the deadline.
How to request a refund
- Email admin@ctrl-skill.com from the email address you enrolled with.
- Include the course or workshop name and, if you can, the date you enrolled.
- We'll reply by email to confirm, then issue the refund.
Requests made inside the refund window receive a full refund, subject to the terms below. Requests made after the window has closed are reviewed case by case. We'll always read them, but a refund isn't guaranteed.
Additional terms
- Only covered offerings. If a course or workshop page doesn't show the Ctrl Skill Guarantee, the refund terms in that page's FAQ apply instead.
- Sessions we cancel. If we cancel a live session and can't reschedule it, so the course isn't delivered as described, you can request a full or partial refund even if your window has closed.
- Extras aren't included. Separately purchased add-ons, such as one-to-one coaching, certification exam vouchers or other paid services, aren't covered by the guarantee.
- Price changes. If a course's price drops after you enroll, we don't refund the difference.
- Only payments made through Ctrl Skill. Payments made directly to an instructor or outside ctrl-skill.com aren't covered.
- Fair use. The guarantee exists to make it safe to try a course. We may limit or decline refunds where it is being used repeatedly or in bad faith.
Refund FAQs
How long does a refund take?
Once your refund is approved, it is issued right away. Depending on your bank or card provider, it can take up to 10 business days to appear on your statement.
Where will the money go?
Payments are processed securely by Stripe, so refunds can only be sent back to the card or payment method you used to enroll.
Do I need to give a reason?
No. A short note about what didn't work for you is welcome because it helps us improve, but it isn't required for a refund inside the guarantee window.
Will I keep access to the course after a refund?
No. Once a refund is processed, your enrollment is cancelled and access to live sessions, recordings and course materials ends.
What about free sessions and lightning lessons?
Free sessions have no charge, so there is nothing to refund. You can simply stop attending at any time.
Questions about a refund?
Write to us at admin@ctrl-skill.com and a real person on the Ctrl Skill team will get back to you.
This guarantee is part of our Terms of Service.
